FAQs

General FAQs

• What do I do when my pet passes away?

  Pet Angel offer pet cremation and funeral services for your pet when they pass away. Phone 1800 PET ANGEL (1800 738 264) 7 days a week to arrange the collection of your pet from your home or veterinary clinic. One of the friendly Pet Angel staff will guide you through the process.

• What payment methods do you accept?

  Payments can be made securely over the phone with any major credit or debit card. Online orders can be made via PayPal or any major credit or debit card.

• Is it safe to use my credit card online at Pet Angel Funerals?

  Yes, all card details are processed securely, guaranteeing you complete security.

• Do you deliver pet products anywhere in Australia?

  No, unfortunately we only deliver pet products to Brisbane and the Gold Coast. We will be expanding in the near future.

• I have a question about a particular product and service, who should I contact?

  Most of the details we have about our products and services are on the individual pages. However if you have a more specific query, phone us on 1800 PET ANGEL (1800 738 264) or email us at orders@petangel.com.au.

• Do you have a premises I can visit?

  Yes, please feel free to visit Pet Angel Funerals in the Gold Coast or Brisbane. Please check the contact page for office hours.

  Gold Coast: 3/21 Expansion Street, Molendinar QLD 4214.
  Brisbane: 8/43 Links Avenue North, Eagle Farm QLD 4009 (by appointment only).

• What areas do you service?

  Pet Angel currently service Brisbane, Ipswich, Logan, Gold Coast, Northern NSW and Murwillumbah. Please phone 1800 PET ANGEL (1800 738 264) to enquire about servicing your area.

• Do you offer home euthanasia?

  Pet Angel work with compassionate vets that offer home euthanasia. Phone 1800 PET ANGEL (1800 738 264), to discuss the options available to you.

• Do you offer a home burial service?

  No, unfortunately at this stage we do not offer a home burial service.

• Do you offer payment plans?

  Pet Angel offer Pre and Post Paid Payment options through Zippay. View our Payment Plans page for more details.

• Can I talk to someone about my pet passing away?

  Pet Angel Funerals aim to make this difficult time as pain free as possible. View the Grief Support section for more information about the options available to you.

• My photo isn’t uploading, what do I do now?

  If you are having problems uploading your photo please phone us on 1800 PET ANGEL (1800 738 264) or email your photo to orders@petangel.com.au.

• I have a different question

  Please phone us on 1800 PET ANGEL (1800 738 264) or email us at orders@petangel.com.au with your enquiry.

Cremation

• What is pet cremation?

  Cremation is a technical heating process, whereby the remains are consumed within minutes, by intense heat.

• Do you offer a paw print and lock of fur?

  Yes, Pet Angel offer all customers the option of having a paw print and lock of fur at no additional cost.

• Can I witness my pet’s cremation?

  Yes, you may witness the beginning of the cremation process in the Pet Angel viewing room. An additional charge applies.

• Do you only cremate cats and dogs?

  No, we offer cremation of other small pets such as guinea pigs, lizards, snakes and rats.

• Can I supply my own urn?

  Yes, if you have a preferred urn we will happily place your pet’s ashes in it for you for the price of an Individual Cremation with Scatter Box.

• What happens to my pet’s ashes if I do not want them returned?

  Pet Angel Funerals will ensure your pet’s remains are carefully handled. If you do not want your pet’s ashes returned, the ashes will be scattered in a dignified manner on your behalf.

• How do I know my pet’s ashes are guaranteed to be theirs?

  Our ethical standards of separation are maintained by a unique steel tag system. The return of your pet’s ashes is guaranteed for individual cremations. We welcome and encourage you to view our facilities for your own peace of mind.

• How will my pet’s ashes be returned and in what time frame?

  Your pet’s ashes will be returned by one of the friendly Pet Angel staff to your home or veterinary clinic within five business days. One of the friendly staff will contact you to arrange a suitable time.

• Can I arrange my pet’s cremation service online?

  Yes, all services can be arranged and paid for online. Once Pet Angel receive the online order a friendly administrative staff member will be in contact to arrange a time to collect your pet. For all urgent collections please phone1800 PET ANGEL (1800 738 264).

Funerals

• How many people can attend a pet funeral service in the Pet Angel remembrance room?

  There is room for up to eight people to be seated in the beautiful Pet Angel remembrance room.

• Can I say a final goodbye to my pet once it is in your care?

  Viewing a loved pet is a very personal decision and Pet Angel offer you and your family the opportunity to say goodbye to your cherished pet in our beautiful remembrance room for no additional cost.

• How do payment plans work?

  View the Payment Plans page or phone 1800 PET ANGEL (1800 738 264) for more information about Pre and Post Paid Payment Plans.

• Can I have a slideshow in remembrance of my pet at the funeral?

  Yes, Pet Angel encourages you to email your favourite photos to include in a slideshow during the funeral service.

• Can I say a eulogy at my pet’s funeral?

  Yes, we have a fully equipped remembrance room with lectern for you to say goodbye, or if you feel more comfortable one of the friendly Pet Angel staff will do a reading on your behalf.

Pet Commemorative Products

• Where are your urns and caskets from?

  Pet Angel manufacture all of our wooden urns and caskets on the Gold Coast. Traditional brass urns are imported from overseas.

• How do I purchase a pet commemorative product?

  Placing an order with Pet Angel is quick, simple and secure. Simply select the product you would like, ‘Add to Cart’ and follow the prompts. Alternatively phone 1800 PET ANGEL (1800 738 264) to place your order over the phone.

• How much does delivery cost?

  Delivery prices range between $11.00 and $45.00, we aim to keep our postage costs to a minimum and all the items shipped are priced by weight and size.

• How long does delivery take?

  Once an order has been placed and payment received, pet products without personalisation will be dispatched within 24 hours, Monday to Friday and personalised pet products will be dispatched within 48 hours, Monday to Friday.

• Do you offer any other themes for your pet urns and caskets?

  We will be adding more themes in the near future, follow us on Facebook to keep updated with our latest products.

• How do I know what size casket to order?

  Please view our Sizing Guide to help you select the right casket for your pet.